Sarah Arensman

 

 

Hardworking and energetic Administrative Professional years of related experience in a diverse array of settings. Proven ability to adapt easily to changing environments and demonstrate the willingness to be flexible. Adept at working effectively in both autonomous and cross-functional team settings. Currently seeking an Office Manager or similar position, preferably in a county or city office setting that will offer opportunities for professional development.

 

 

Operations | Data Entry | Technical Support | Call Centers | Sales | Scheduling | Workflow Development

Team Leadership | Strategic Planning & Analysis | Project Management | Process Improvement | Administrative Skills

Logistics | Communication | Critical Thinking |Time Management | Leadership | Coaching & Motivation

Active Listening | Customer Service & Retention | Stakeholder Relations | Deal Structuring | Contract Negotiations

Training & Development | Managerial Acumen |Microsoft Office Suite | Windows OS

 

 

 

Wade Hunt Insurance Agency

Office Assistant (Temporary) | 2014-Present

·   Provide comprehensive support to company that bought out former employer Biggs & Biggs Insurance

·   Answer multiline calls, process customer changes and requests, and effectively communicate between insurance companies and clients in an effort to provide exceptional customer service

·   Carefully exercise privacy policy for each client when storing personal information in client files, i.e. credit card information, bank account numbers, routing numbers, social security numbers, etc.

·   Draft email correspondence and transcribe meeting notes

·   Fax, copy and print documents for a variety of clients, lien holders, mortgage companies and third-party insurance companies

·   Update and manage client database for Agency Management System and Document Vault

·   Liaise between clients and insurance carriers

·   Serve as call overflow for licensed agents by answering customers’ questions, forwarding messages, taking payments, and verifying insurance information for tax offices and County Clerk’s offices

 

t-mobile inc.

Customer Service Representative | 2009-2012

·   Acted in a Technical Care Specialist capacity for Blackberry, Android and tablet devices

·   Replied to client calls and delivered exceptional service to increase overall levels of satisfaction and loyalty

·   Troubleshot all technical inquiries regarding network coverage, device information and data services

·   Utilized all multi-system resources/tools to diagnose customer issue and achieve one-call resolution

·   Maintained overall awareness of potential trends and reported findings for tracking purposes

·   Supported Customer Care Center in times of need by answering calls related to billing, coverage, and troubleshooting; provided effective and timely resolution for a range of customer inquiries in an effort to attain  one-call resolution

·   Progressed from Tier 2 to Tier 3 status by demonstrating a mastery of knowledge and skills; proved ability to address complex issues; maintained a calm and focused demeanor while deescalating tense situations using a variety of techniques

·   Nominated to lead various team-wide special projects

·   Consistently received positive customer feedback via surveys conducted by a third party; demonstrated an ability to provide differentiated customer service based on client needs

·   Completed initial eight-week internal training for new hires to master technical and customer service skill sets

Sarah Arensman

 

Customer Service Representative | 2009-2012

·   Underwent an additional eight-week Data Device Training after entering production

·   Also engaged in Continuing Education to stay abreast of new products, relevant policy changes, innovative services and device launches

 

biggs and biggs agency

General Office Assistant/Loan Processor | 2002-2009

·   Efficaciously handled all Accounts Payable and Receivable functions

·   Handled vehicle inspections and photos, as well as all incoming and outgoing mail processing

·   Entered new client information into an information management system using Microsoft Excel 2007; recorded all clients’ information into databases and crated individual files for each client

·   Offered service to insurance clients; accepted payments and handled vehicle inspection processes and related questions

·   Contacted insurance companies regarding customer coverage and concerns as needed

·   Ordered appraisals, surveys, title work, as well as verification of employment, mortgages and credit history

·   Corresponded directly with builders, contractors and mortgage brokers to expedite loan process for clients

·   Completed data entry and management for Agency Management System and Document Vault

·   Revamped internal training process for Customer Service Agents in an effort to increase levels of staff efficiency and overall office efficiency

 

Also worked in a self-employed capacity as a hairdresser in 2013; continue to perform in this role on a part-time basis

 

 

Associate’s Degree, Criminal Justice, University of Phoenix

Completed Coursework, Business, Collin County Community College

Certification of Cosmetology, North Central Texas College

Certified Instructor, Basic Pistol Shooting and Home Firearm Safety, NRA

Certification, Advanced Coach Practitioner, Certified Coaches Federation

Certification, Yoga Instructor, Namah Shivaya International School of Yoga